Compliance Watch

Affiliated credit unions can access valuable compliance and policy management resources through InfoSight360, CU PolicyPro, and RecoveryPro.

Is there a formal notice requirement or process for a branch to change its hours on a Saturday?

A quick outline of the latest updates you can expect when editing content within InfoSight360.

We are opening a new branch. Is there a standard list of required signage for branches that we can reference?

NCUA does not set a specific retention period for signature cards on closed accounts, and while they are generally recommended to be kept permanently under current guidance, proposed deregulation changes could give credit unions more flexibility in determining their own records retention practices.

Under Truth in Savings, a “bonus” includes incentives over $10 tied to opening or maintaining an account, including meeting ongoing requirements, and may trigger disclosure and tax reporting obligations.

Whether a power of attorney must include “durable” in the title or simply contain durability language depends on state law, with requirements varying across jurisdictions.

The New York City Department of Consumer and Worker Protection (DCWP) has adopted significant new debt collection requirements that take effect September 1, 2026.

An account owner is currently in hospice care and has granted power of attorney (POA) to a law firm. A representative of the firm has requested that the credit union close the account.

What disclosures are required when a credit union (state or federal) wants to close a branch permanently?